Deleting your Insyt account and data
Last updated: 16 September 2026
Insyt is operated by All In Tech Limited (NZBN 9429053311337), 19 Motu Place, Mount Wellington, Auckland, New Zealand. This page explains how to delete your Insyt account and what happens to your data when you do. It sits alongside our Privacy Policy.
How to delete your account
In the app
- Open Insyt and go to Profile > Delete account.
- Confirm that you want to delete your account.
Deletion starts straight away. You will be signed out and will not be able to sign back in to the same account.
Without the app
If you no longer have the app installed, email hannah@insyt.health from the email address linked to your account, with the subject line "Delete my account". We may ask you to confirm the request before we act on it, so we don't delete the wrong account. We will confirm by email once your account has been deleted.
What we delete
When you delete your account, we delete:
- Your account and sign-in details (including your link to Apple or Google sign-in)
- Your profile information
- Everything you have logged in the app, including flare logs and notes
- Data collected from your wearable, including heart rate, heart rate variability, sleep, activity and skin temperature
- Insights and summaries we have generated from your data
What we keep, and why
- Backups. Deleted data can remain in our encrypted system backups for up to 7 days until those backups are automatically replaced. We do not restore or use data from backups for any other purpose.
- Records we are legally required to keep. If we are required by New Zealand law to keep certain records (for example, records of a deletion request), we keep only what is needed, for as long as the law requires.
How long it takes
We delete your account and data from our live systems within 1 day of your request. Backup copies are removed within a further 7 days as described above.
Your wearable
Deleting your Insyt account does not delete data stored on your wearable itself or in the manufacturer's own app or account. To remove that data, follow the manufacturer's instructions. Polar Loop users: your device will stop syncing with Insyt once your account is deleted. To use it with Polar Flow again, remove it from Insyt pairing and pair it with the Polar Flow app.
Deleting some data without closing your account
If you'd like specific data deleted but want to keep your account, email hannah@insyt.health and tell us what you'd like removed.
Questions or concerns
Contact our privacy officer, Hannah Dryland, at hannah@insyt.health.
If you are not satisfied with how we handle your request, you can contact the New Zealand Office of the Privacy Commissioner at privacy.org.nz.