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Support

Help with the Insyt app and your wearable, and how to reach us.

Insyt support

Last updated: 17 September 2026

Insyt is operated by All In Tech Limited (NZBN 9429053311337), 19 Motu Place, Mount Wellington, Auckland, New Zealand.

If something isn't working, or you just have a question, we'd like to hear from you. Insyt is a small founding team, so your email goes straight to a person who can help.

Contact us

  • Email: hannah@insyt.health
  • Response time: within 1 business day (New Zealand time), Monday to Friday.

To help us sort things out faster, tell us:

  • The email address linked to your Insyt account
  • Your phone and operating system version (for example, iPhone 15, iOS 18)
  • Your wearable (for example, Polar 360 or Polar Loop)
  • What you expected to happen, and what happened instead

Common questions

My wearable isn't syncing

  1. Check that your band is charged and within range of your phone.
  2. Make sure Bluetooth is turned on, and that Insyt has Bluetooth permission in your phone's settings.
  3. Open Insyt and leave it in the foreground for a minute so a sync can finish.
  4. If it still won't sync, restart your phone and open Insyt again.

If none of that works, email us and we'll take a look at your account.

My data looks wrong or is missing

Insyt needs a few days of wear to settle into your normal baseline, so early readings can look off. Overnight data is the most reliable, so wear the band while you sleep where you can. If a specific day looks clearly wrong, email us the date and what you're seeing.

I can't sign in

Insyt uses Apple or Google sign-in. Make sure you're using the same one you signed up with, as signing in with a different provider creates a separate account. If you're still locked out, email us from the address linked to your account.

The app is crashing

Update to the latest version of Insyt from the App Store or Google Play, then restart your phone. If it keeps happening, email us and tell us what you were doing when it crashed.

How do I cancel my subscription?

Subscriptions are managed through the store you subscribed with. On iPhone, open Settings > your name > Subscriptions. On Android, open the Google Play Store > Profile > Payments and subscriptions > Subscriptions. You can also email us and we'll walk you through it.

How do I return my band?

You can return the band for a refund. Email us and we'll send you return instructions.

Privacy and your data

  • To see how we collect, use and protect your information, read our Privacy Policy.
  • To delete your account and data, see Deleting your account and data.
  • For privacy questions, contact our privacy officer, Hannah Dryland, at hannah@insyt.health.

A note on medical care

Insyt is a wellness companion, not a medical device. It is not intended to diagnose, treat or cure any condition, and it does not replace your doctor or GI specialist. If you are unwell or worried about your symptoms, please contact your healthcare provider. In an emergency in New Zealand, call 111.